is a product of ABS Nexus LLC ("ABS Nexus", "we" or "us"). This Refund Policy explains when we give refunds for purchases made through BiblioCite. It forms part of our Terms of Use. Nothing in this Policy limits any refund rights you have under applicable law.

1. 7-day money-back guarantee

If you are not satisfied with your first paid subscription to BiblioCite, you can ask for a full refund within 7 days of the original purchase date.

The guarantee applies once per person and per account, to the first purchase of any paid plan (Plus, Premium or Elite) on any billing term.
It covers the subscription fee only. AI credit packs and workshop fees are covered by sections 4 and 5.
When the refund is issued, your account returns to the Free plan. Datasets and reports over the Free plan's limits are kept but may become read-only.
We may decline refund requests that show clear abuse, such as repeated sign-ups to obtain refunds, or extensive use designed to extract the paid features (for example, using a large share of a plan's annual AI credits within the refund period).

2. Renewals

Subscriptions renew automatically, as described in our Terms of Use. Renewal payments are not refundable, except:

where required by law; or
for yearly and two-year terms, if you contact us within 7 days of the renewal charge and have not used the Services since the renewal. In that case we will refund the renewal and cancel the subscription.

To avoid being charged for the next term, cancel at any time before the renewal date from Settings → Billing. You keep access until the end of the term you have paid for.

3. Cancellations, downgrades and partial periods

You can cancel at any time. Cancelling stops future renewals; it does not trigger a refund for the current term, except under sections 1 or 2.
We do not give refunds or credits for partial months or terms, unused features, or periods when you did not use your account.
Upgrades take effect immediately. The unused value of your current plan is credited against the new plan's price.
Downgrades take effect at the end of your current term, and no refund is given for the difference.

4. AI credit and word packs

Unused packs can be refunded within 7 days of purchase if none of the pack has been used.
Once any part of a pack has been used, the pack is not refundable.
The monthly AI credits and words included with a plan have no cash value and cannot be refunded or exchanged.

5. Training and workshops

You cancel at least 7 days before the start: full refund.
You cancel less than 7 days before the start: you can transfer your seat to a colleague or to a future session at no cost, but we do not give a refund.
No-shows: no refund, but recordings and materials will be shared where available.
We cancel or reschedule: you can choose a full refund or a seat in the new session.

6. Institutional plans

Refunds for institutional, departmental and enterprise plans are governed by the order form, quote or agreement signed with the institution. Where that document says nothing about refunds, institutional fees are non-refundable once the subscription term has started.

7. Service problems

If a serious and documented problem on our side, such as a prolonged outage or a defect we cannot fix, prevents you from using a paid feature, contact us. We will extend your subscription or give a pro-rated refund for the affected period. If we discontinue the Services, we will refund prepaid fees for the unused part of your term.

8. How to request a refund

Email [email protected] from the email address on your account, or use the help centre in the app. Include:

your account email;
the date and amount of the charge, or the invoice number; and
the reason for the request (optional, but it helps us improve).

We aim to respond within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days, although your bank may take longer to post them. Refunds are issued in the currency of the original charge; we are not responsible for exchange-rate differences or fees charged by your bank or card issuer.

9. Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve billing problems faster. If a chargeback is filed, we may suspend the account until it is resolved. Accounts with fraudulent chargebacks may be closed.

10. Changes to this Policy

We may update this Policy from time to time. Changes apply to purchases made after the "Last updated" date above.

11. Contact us

ABS Nexus LLC 30 N Gould St, STE R, Sheridan, WY 82801, USA Email: [email protected]